Booking a tour is simple! Visit our website, choose your desired tour, select the date, and follow the easy booking process. You can also contact our customer service for assistance.
The minimum age requirement for our tours is 14. Participants under the age of 18 must be accompanied by a guardian.
Our tour packages typically include the e-bike rental, safety gear, a knowledgeable guide, and any specified amenities. Check the tour details for a comprehensive list.
Absolutely! Our e-bikes are user-friendly and equipped with various assist levels, making them suitable for riders of all skill levels.
Tours may be rescheduled or canceled in the event of inclement weather. We will keep you informed and work to find a suitable solution.
We accept a variety of payment methods to make booking your dream tour convenient. You can pay using major credit cards, debit cards, and secure online payment platforms. Feel free to choose the option that suits you best.
We understand that unforeseen circumstances may arise. If you need to cancel your tour, please notify us as soon as possible. The cancellation policy varies based on the tour and the timing of your cancellation. We strive to be fair and transparent, so refer to our terms and conditions or contact us for detailed information on cancellation fees and deadlines.
Refund policies differ based on the timing of your cancellation. If you cancel within the specified window, you may be eligible for a partial or full refund, minus any applicable cancellation fees. For precise refund details, kindly consult our terms or get in touch with our customer service team
Travel insurance is not included in our tour packages, but we highly recommend purchasing it to protect you and provide peace of mind.
While rare, if we must cancel a tour due to unforeseen circumstances, we will notify you as early as possible. In such cases, you’ll be offered the choice of rescheduling to another tour date, transferring your booking to a different tour, or receiving a full refund, including any deposit paid.
Yes, in most cases, you can transfer your tour booking to another person if you’re unable to travel. However, this transfer is subject to availability and may be subject to administrative fees. Contact us with the details, and we’ll guide you through the transfer process.
Discover the thrill of exploration, the joy of the open road, and the freedom to pedal your way to unforgettable experiences with Bestoepv.
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